Continuity of care
Reliant's 10 pharmacies
Sunday, January 27, 2013
By Sandy Meindersma CORRESPONDENT - Worcester Telegram & Gazette
WORCESTER — In keeping with its motto, “Design for Life,” Reliant Medical Group is opening 10 EasyCare pharmacies in its current practice locations.
The locations were selected because they had previously housed pharmacy operations for Fallon Clinic and later for CVS CareMark.
Eric Howard, director of pharmacy operations, said the Reliant's leadership decided to bring pharmacies back into the corporate group in order to provide patients with better continuity of care. The name of the pharmacy group, EasyCare, was chosen to reflect Reliant's goal of making the health care process easy for its patients.
“They wanted the pharmacists and pharmacy providers more closely integrated with the medical team,” Mr. Howard said. “It's about creating a connection and providing our patients with a provider who has the time to talk to them and answer their questions.”
Mr. Howard said EasyCare is a regular retail pharmacy and is open to Reliant patients and the general public. Reliant patients will continue to be able to choose where to have their prescriptions filled, either at EasyCare or at another retail pharmacy.
Of the 10 locations, four are expected to open very soon: Gold Star Boulevard and May Street in Worcester; Elm Street in Millbury, and Westboro. The remaining six locations, Auburn, Fitchburg, Leominster, Milford, Plantation Street in Worcester, and Webster, will open in February.
“Each of the locations has been renovated,” Mr. Howard said, “and we are proud to welcome experienced staff, many of whom will be familiar to our patients.”
These locations were selected because they had previously housed pharmacy operations for Fallon Clinic and later for CVS CareMark.
Fallon Clinic had operated pharmacies at 15 of its locations for 20 years, but sold the operations to CVS in 2002. CVS' lease at the clinic sites expired at the end of 2012, which led to Reliant's decision to bring pharmacy services back under its umbrella of services.
Mr. Howard said the decision to bring pharmacy operations back in house was driven by Reliant's desire to have better connection with its patients, and not due to any dissatisfaction with CVS.
EasyCare is a Reliant Medical Group company. As a result of the addition of the pharmacy operations, Reliant is adding about 70 new jobs to its payroll.
An 11th pharmacy will open in the spring when Reliant relocates its operations to Boyden Road in Holden.
“We are extremely excited about our eleventh pharmacy,” he said. “We think that all of our pharmacy operations will be a positive influence on our patients.”