Reliant Medical Group Wins BEST Award for Employee Learning & Development

WORCESTER, Mass., October 20, 2011 – Reliant Medical Group, a large multi-specialty medical group practice in Central Massachusetts, has been awarded The American Society for Training & Development’s (ASTD) BEST Award. It is the only organization in Massachusetts to win the BEST Award, which recognizes organizations that demonstrate enterprise-wide success through employee learning and development.

Reliant Medical Group’s Learning and Organizational Development was recognized for its patient shadowing program and its partnership with the Kaizen Promotion Office team in providing training and consultation in support of continuous improvement efforts, including its Patient-Centered Improvement System and Patient Centered Medical Home initiatives. This support has included Electronic Medical Record training, understanding and utilizing the Lean techniques and tools, and team-building training.

“This award represents the Reliant Medical Group’s commitment to high quality patient care,” said Randi Nichols, Executive Vice President of Human Resources and Operations Support Services at Reliant Medical Group. “By providing our staff with the tools and training necessary to help them succeed, we are able fully achieve collaboration, trust, respect and partnership at our clinical locations.”

This is the second time in the past three years Reliant Medical Group (formerly Fallon Clinic) has won this prestigious award. Altogether, 32 small and large private, public, and not-for-profit organizations from around the world – including Canada, Hong Kong, India, Singapore, Turkey, and the United States – received the BEST Award this year.

Randi Nichols, Executive Vice President of Human Resources and Operations Support Services and Shuchi Kumra, Director of Kaizen Promotion Office accepted the BEST Award on Thursday, October 6, at an award ceremony in Washington, DC on behalf of Reliant Medical Group.

About Reliant Medical Group
Reliant Medical Group is an independent group of physicians conveniently located throughout Central Massachusetts. With more than 250 doctors and 2000 employees at over 20 practices throughout Central Massachusetts, Reliant Medical Group accepts most health insurance plans in the Commonwealth. Reliant Medical Group is an affiliate of Atrius Health (, an alliance of six non-profit community-based medical groups in Massachusetts. For more information on Reliant Medical Group, please visit us at our website:

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